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FANTA_BOB_p0t4k's avatar
FANTA_BOB_p0t4k
8 months ago
Solved

Apex will not work on PS5

As stated, I am on PS5 and my apex will either not connect to servers or tell me I am banned. My EA account is not banned, at least my profile says I’m not. If I ever connect to the servers, its take...
  • EA_Mako's avatar
    EA_Mako
    8 months ago

    Hey @FANTA_BOB_p0t4k,

    Do you have Apex installed on the internal PS5 drive, or is it on an external drive?

    If you launch it with a different PSN profile, are you still seeing the same issue?

    The only other troubleshooting steps I'd be able to recommend here would be those from this page. As you mentioned already doing a factory reset, I'd primarily try the steps to restore your game licenses, though there are a few others to check if the issue continues.

    Beyond that if you continue seeing the occasional message about an account ban, please get in touch with the Terms of Service team so they can check into this further.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
8 months ago

@FANTA_BOB_p0t4k

Gotcha, thanks for following up! If things are looking a bit improved after swapping to a wired connection, that could be the way to go.

Wireless connections are inherently unstable and even if you're not noticing interruptions when streaming movies/music/shows, etc., certain games and even things as random as a neighbor turning on their microwave can impact that connection quality - depending on the setup.

When possible, getting a wired connection to troubleshoot through is definitely preferred.

Edit: Having the same issue on a completely separate account would definitely point more towards a connection issue of some kind, rather than a hidden ban or account action.

FANTA_BOB_p0t4k's avatar
FANTA_BOB_p0t4k
8 months ago

Well the weird thing is I’ve been using a wired connection the entire time. So yeah, I mean I really have no clue what it could have been. I got fiber optic and my wifi is pretty stable and all other games work. PC works fine too. 

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