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glovks_9's avatar
glovks_9
Newcomer
1 hour ago

Bloodhound Edition items missing

I bought a bloodhound edition for apex legends off eneba and I redeemed it on my Xbox I haven't gotten the stuff in game yet

[CM edit - descriptive title]

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hi glovks_9​ 

    Sorry to hear you’re running into that.

    If you redeemed the code on Xbox but the Bloodhound Edition content still hasn’t shown up in Apex, please try fully closing the game first and then restarting both the console and the game before checking again. 

    If the content is still missing after that, I’m afraid account- and content-related issues like this can’t really be handled from the forums, so the best next step would be to reach out to the support team through this webform. If you do, it may help to keep your proof of purchase or code redemption details handy.

    Thanks for the report.

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