TOS needs better updates
What I sincerely appeal for is to urge the TOS team to treat all ordinary players more fairly. Nowadays, numerous innocent legitimate players across the gaming community have been wrongly and arbitrarily banned under the terms of service without specific reasons. They have no way to find out the exact violation details nor defend themselves properly. I strongly suggest the TOS team implement the following fair improvements: Inform players clearly of the exact time of the alleged violation, detected abnormal data and specific violation content, instead of merely using vague general labels.Establish transparent review channels and grant players sufficient opportunities to explain actual situations such as game glitches and misjudgments made by the system.Optimize the penalty mechanism, strictly distinguish real cheating behaviors from bans triggered by game glitches, and reduce unnecessary wrongful account suspensions. Please pass these sincere suggestions on to senior management and the Terms of Service department, so that more ordinary players can receive fair treatment.
Guaranteed Heirloom not received
Subject: opened around 500 apex packs yet I have not received my guaranteed heirloom shards Hello, I’m reaching out regarding a concern about my Apex Pack count and heirloom shard progress in Apex Legends. Based on my account progression, I have not received any heirloom shards yet. However, after reviewing my gameplay history, I have opened a high number of standard Apex Packs that could be exceeding the 500-pack guaranteed threshold. Here is a breakdown of my account progression: - Account Level: 128 - Estimated Apex Packs from leveling: ~64 - Battle Pass participation (multiple seasons with levels reached): - Season 19 – Level 32 (premium battle pass) - Season 20– Level 5 -Season 25 – Level 13 -Season 28 – Level 100 both splits (premium battle pass and ultimate battle pass) -Season 29 - level 39 (ultimate plus battle pass) I understand that not all Battle Pass levels grant Apex Packs, so I am not assuming exact totals. However, even with conservative estimates, I believe my total number of standard Apex Packs opened has exceeded the heirloom guarantee threshold. At this time, I have: - 0 heirlooms - Not received heirloom shards - amount of packs I am certain I have paid for: two 100 apex packs three 50 apex packs one 25 apex packs Thirteen 10 apex packs twenty-six 1 apex pack I would like assistance with the following: Confirming the total number of Apex Packs opened on my account Verifying my progress toward the 500-pack heirloom guarantee If need be receiving my heirloom shards I appreciate any clarification you can provide. Thank you for your time and support. Best regards, BotgottalentLost all progress on the game
Went to log into Apex legends it promptly asked me to log into my EA account. Something I don’t ever remember doing ever since I started playing since season one. After logging in, realized I have lost everything and was reset back to level one can someone please tell me how to get all my stuff back almost 8 years of stuff going all the money I’ve spent on this game gone.Trouble with in-game purchase.
Earlier I bought an item on Apex Legends. It was a skin for pathfinder called “captain mech” which features a special animation. I got the skin although I did not get the animation, I’ve restarted my game and searched everywhere but found no answer. I would like to know how to either get a refund or obtain what I paid for, I bought hoping for the animation but only got the skin.
I have accidentally purchased a Bangalore skin by accident
I have just purchased 2150 apex coins and have accidentally bought the Divine Legion skin my game froze for a second before because my pc not great and it cut to me buying it and was going to buy the La Catrina Bangalore skin instead i am so sorry could anyone help me please!!
Missing Lifeline Heirloom – Support Is Unreachable
Missing Lifeline Heirloom – Support Is Unreachable I lost my Lifeline heirloom, and support previously confirmed that there is an issue related to it. After that, I received an email saying that an agent was available. However, when I checked the support history, the agents only stayed in the chat for around 10 minutes before leaving and closing the ticket. I tried reopening the ticket, but the same thing happened again. Of course, I cannot constantly monitor random email notifications over the weekend, and there is no option to continue the conversation through email or another method. All the necessary details were already provided in the first chat, so it is very frustrating to have the ticket repeatedly closed without a proper resolution.
I still haven't received the coins even though more than 24 hours have passed.
On the evening of May 15th, 2026, I purchased a package of coins for $99.99 using Apple Pay, but today, May 17th, I still haven't received them. Twenty minutes earlier, I successfully purchased a $59.99 package and received the coins. PlayStation sent me an email confirming the successful transaction and deducting the money from my Visa account.
