Cross Progression Issue - Steam account does not have my Xbox account progress
Anyone else not have their steam account gain access to their account progression when migrating to PC? Context: My Steam account and Xbox account are both tied to my EA account. I do not have any other EA accounts, and I did not just add my Steam to my EA account. My Steam account was made in 2020. I tried playing Apex on Steam in 2022 for a few hours on my laptop. It did not run well on my 7 year old laptop, so I continued to play on console. When trying to play Apex again today on a better gaming laptop, my account did not have the progress of my Xbox account. Again, my Steam account and Xbox account are both tied to my EA account. I had my Steam account and used it before the October 2023 cross-progression window. When logging in today, I was not given an option for cross progression. An EA support representative indicated that this was a bug of some sort, and that I should type this message here so a member of Respawn's/EA's technical development team (or some development team member) could contact me about what could be done to fix this issue. Please see my attachments for more context. The chat representative could not provide me a transcript of the chat, so I saved the highlights to the best of my ability. If a member of Respawn/EA's game or development team sees this and is able to see this message and the attachments and assist me with this issue, it would be greatly appreciated. I am very much looking forward to playing Apex on my new computer, but I would hate to have to start my nearly max level account from scratch again. Thank you.
Missing over $1000 of cosmetics and account progression.
I just got back into playing apex again after a couple of years. I mainly used origin which I spent around $847 on the platform for in game cosmetics then I switched to steam and also made more purchases. Well now I log onto my account and I am level 1 no progression whatsover and missing all cosmetics. If you look up my username vonicles on stat tracker it shows my progression. My steam account is linked to my EA account as well. I tried booting the game on steam and origin and nothing.
Progression Lost!!!
I recently reinstalled Apex last night on console. Upon loading the game up I noticed I was set back to level 1. I've been playing since S1 or S2, I believe my account on EA.com was hacked. After I was able to get into my account it said I was a member since 2025. What needs to be done for this to get resolved and my account recovered? My account wasn't unlinked either at any point either. I search my email that I used and it said my new account was started in 2025.First Time Purchase Bonus Gone From Store
Hi, I was about to purchase Apex Coins for the first time to redeem the first-time bonus, but I suddenly noticed that the bonus is no longer available in my store. I have never purchased anything for Apex Legends before, and I double-checked my purchase history on both EA and Steam to confirm this. My friends who also haven’t bought anything still see the first-time bonus offer, but it has disappeared for me. Could you please help me resolve this? I haven’t made any purchases, so I’m not sure why the bonus is missing from my account. I would really appreciate your assistance in restoring the first-time bonus for me. Thank youPossible incorrect description in the Japanese Gundam event pack
Possible incorrect description in the Japanese Gundam event pack (Request for clarification and compensation) I would like to raise a concern regarding a possible incorrect description in the Japanese version of the Gundam event pack. After reviewing the Japanese text shown in the screenshots, it does not clearly state that the Legendary / Iconic guarantee only applies to the discounted 4-pack bundle. Because of this, many players may misunderstand the description and believe that the guarantee also applies to regular packs. If the actual specification is that the guarantee only applies to the discounted 4-pack bundle, then the Japanese description may be misleading for players. Some players may have purchased packs based on this description. Therefore, I would like to ask the team to consider the following: Correcting the Japanese description Providing compensation to players who may have been affected by the misleading text If other players have noticed the same issue or experienced a similar misunderstanding, please share your information or feedback. If more players raise this concern, it may help bring attention to the issue and lead to a faster resolution. [CM edit - unsupported language]
50 Apex packs lost.
The new season started a few hours ago. I tried to open the game a few times, but it gave an error. I tried everything, and finally, the game opened somehow. I decided to open 50 Apex packs and boosted it with 75k Legends tokens. I opened the packs, and a few seconds later, it gave a “server error” message. I waited, but it didn't work. Then I joined a game, finished it, got my 50 packs, but it didn't give me anything.