Re: How to get help with Apex Legends account bans and suspensions

muneyuusann​ Your ban cannot be handled on the fourms, so all you can do is to wait for a response from the EA TOS Team.

Thank you for your response.
I understand that account actions cannot be directly handled on the forums.
I just wanted to ask if it is normal to wait this long:
●My 7th appeal (Case #251021120) has been stuck on "Waiting for Translation" for about 21 days since July 28 without any status update.
●Additionally, it has been 13 days since my Notice of Dispute was officially delivered to EA HQ on August 5.
Is it typical for the ToS investigation or translation process to remain frozen on the same date for several weeks?
Any insight regarding typical waiting times would be greatly appreciated. Thank you again for your time.

muneyuusann wrote:

I just wanted to ask if it is normal to wait this long:
●My 7th appeal (Case #251021120) has been stuck on "Waiting for Translation" for about 21 days since July 28 without any status update.

muneyuusann​ From what I know of, cases can take 1-3 business days, (or longer), depending on many factors, (such as how many other cases from other players is being reviewed).

Seeing as yours is awaiting a translation, chances are things are a bit busy and an advisor is not yet available to respond to your case.

muneyuusann wrote:

●Additionally, it has been 13 days since my Notice of Dispute was officially delivered to EA HQ on August 5.
Is it typical for the ToS investigation or translation process to remain frozen on the same date for several weeks?

I'm not sure as typically these types of letters are not responded to from what I know of.

Thank you for your answer and clarification.
I understand that the team is likely very busy right now, so I will try to be patient and wait a bit longer for the appeal to be reviewed.

However, what makes me particularly anxious is that a previous live chat case that was already closed suddenly had its status updated yesterday (Aug 17), while my active 7th appeal has remained completely frozen since July 28. Even though live chat support and translation are separate departments, seeing an old closed ticket update while the active appeal is frozen feels strange and adds to my worry. It is truly stressful and painful going through this uncertainty.

Regarding the Notice of Dispute, as outlined in Section 15 of the User Agreement, there is a 60-day informal resolution period, so all I can do now is wait for a response or wait out the full 60 days to see how things proceed.

It is honestly very sad not being able to play Apex Legends for this long, but I really appreciate your help and insight!

muneyuusann wrote:

I understand that the team is likely very busy right now, so I will try to be patient and wait a bit longer for the appeal to be reviewed.

However, what makes me particularly anxious is that a previous live chat case that was already closed suddenly had its status updated yesterday (Aug 17), while my active 7th appeal has remained completely frozen since July 28. Even though live chat support and translation are separate departments, seeing an old closed ticket update while the active appeal is frozen feels strange and adds to my worry. It is truly stressful and painful going through this uncertainty.

muneyuusann​ This right here: "even though live chat support and translation are separate departments"

The "live chat support" is the EA Support Team, while cases involving bans is with the EA TOS Team, so its possible that the EA Support Team were less busy than the EA TOS Team, but since the EA Support Team cannot handle EA Account bans, there was no change with your ban case.

muneyuusann wrote:

Regarding the Notice of Dispute, as outlined in Section 15 of the User Agreement, there is a 60-day informal resolution period, so all I can do now is wait for a response or wait out the full 60 days to see how things proceed.

I'm not entirely sure.