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I Lost my account progress since i verify files integrity in steam.

\n\n

One Ea Mod need to contact with me asap.

\n\n

[CM - Edited title for clarity]

","kudosSumWeight":137,"postTime":"2024-04-02T18:11:58.585+01:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5669337_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":41660},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I Lost my account progress since i verify files integrity in steam.

\n\n

One Ea Mod need to contact with me asap.

\n\n

[CM - Edited title for clarity]

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New split update just came in and with it, cross progression notification poped up. The problem is that I have lost so much of the stuff I've had (Skins, level, even progression towards breakout event challenges. Already completed all 4 legend challenges, as well as gifting some items). What is this and what is the reason behind it? Please let me know that's just some dumb bug and I'm getting all my stuff back....

","body@stringLength":"424","rawBody":"

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Under investigation. Accepting as solution for visibility purposes only.

\n\n

Latest UPDATES: April 4th-6th:

https://twitter.com/Respawn/status/1776014365843698026

https://twitter.com/Respawn/status/1776414670444015811

https://twitter.com/Respawn/status/1776459874786033804

\n\n\n

Hey Legends,

\n\n

Thanks once again for the reports and continued patience while we've been working to get this fixed up.

\n\n

As part of the fix we've rolled back the servers to 9:55am PST on 4/2/2024. Please note that content or progress gained after this time has not currently been restored, but we're still looking into this.

\n\n

Additionally, please note this fix did not address the ongoing missing ranked badges or missing Breakout Challenge progress issues. We're still looking into these situations so feel free to check the linked threads for further updates as we have them.

\n\n\n

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[April 2nd] Lost account progress","moderationData":{"__ref":"ModerationData:moderation_data:5669376"},"body":"

I have the same issue. First I was at level 1 like I started the game today in reality I’m level 410. That fixed itself but I’m missing a bunch of stuff like you mentioned like the breakout legends progress and points and coins etc. I really hope this get fixed ASAP

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I have the same problem, I am disappointed and I don't want to continue playing. I was level +500 and now I am 389, that is unfair. I have lost 3 months of progress and I can't imagine how many months you have lost.

After the split I lost all my stuff i received since the first time my cross progression was completed.

Everything.

My current battle pass progression too.

I don't think I ever gonna spend any more money on this game.

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I closed and opened the game and it showed the cross progression screen, which is weird cuz all my accounts are already merged, i merged my accounts again anyways and when I opened the game my stuff were all the but my battle pass is reset to normal level 1, i had the premium battle pass and was in level 77 i think, and all my challenges were gone too.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":5,"postTime":"2024-04-02T18:25:14.905+01:00","lastPublishTime":"2024-04-02T18:25:14.905+01:00","metrics":{"__typename":"MessageMetrics","views":3094},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5669337/message:5669402","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDM5OjF8aW50LDU2Njk0NDEsNTY2OTQ0MQ","node":{"__ref":"ForumReplyMessage:message:5669441"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDM5OjF8aW50LDU2Njk0NDEsNTY3MDA2Mw","node":{"__ref":"ForumReplyMessage:message:5670063"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:5669441":{"__typename":"ModerationData","id":"moderation_data:5669441","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:4301026":{"__typename":"User","id":"user:4301026","uid":4301026,"login":"How2Maggie","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-05-05T18:52:14.518+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4301026"},"ForumReplyMessage:message:5669441":{"__typename":"ForumReplyMessage","uid":5669441,"id":"message:5669441","revisionNum":1,"author":{"__ref":"User:user:4783463"},"readOnly":false,"repliesCount":1,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:5669402"},"conversation":{"__ref":"Conversation:conversation:5669337"},"subject":"Re: [April 2nd] Lost account progress","moderationData":{"__ref":"ModerationData:moderation_data:5669441"},"body":"

The same jappene to me, lost 100lvs ish, lost my herliums, skinns, battlepass, and ect

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Same lets hope thats a bug, I have like 2.5khr on this game and never exp somthing like this before

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Lost all season too.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"28","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-04-02T19:18:06.198+01:00","lastPublishTime":"2024-04-02T19:18:06.198+01:00","metrics":{"__typename":"MessageMetrics","views":359},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5669337/message:5670070","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:4786901":{"__typename":"User","id":"user:4786901","uid":4786901,"login":"SoRidiculous","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-02-19T13:19:06.580Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-1.svg?time=1721239493000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4786901"},"ModerationData:moderation_data:5669516":{"__typename":"ModerationData","id":"moderation_data:5669516","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5669516":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4786901"},"id":"message:5669516","revisionNum":1,"uid":5669516,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:5669349"},"conversation":{"__ref":"Conversation:conversation:5669337"},"subject":"Re: [April 2nd] Lost account progress","moderationData":{"__ref":"ModerationData:moderation_data:5669516"},"body":"@evanwijKk mee too. missin pass.coins.skins.etc... this game really disgusting what can ı say. speechless","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"105","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-04-02T18:41:16.519+01:00","lastPublishTime":"2024-04-02T18:41:16.519+01:00","metrics":{"__typename":"MessageMetrics","views":673},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5669337/message:5669516","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:4930079":{"__typename":"User","id":"user:4930079","uid":4930079,"login":"GeneralKen0bwoi","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-04-02T18:41:59.305+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4930079"},"ModerationData:moderation_data:5669529":{"__typename":"ModerationData","id":"moderation_data:5669529","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:4810721":{"__typename":"User","id":"user:4810721","uid":4810721,"login":"NotFrede","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-04-02T18:36:53.549+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4810721"},"ForumReplyMessage:message:5669529":{"__typename":"ForumReplyMessage","uid":5669529,"id":"message:5669529","revisionNum":1,"author":{"__ref":"User:user:4930079"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:5669349"},"conversation":{"__ref":"Conversation:conversation:5669337"},"subject":"Re: [April 2nd] Lost account progress","moderationData":{"__ref":"ModerationData:moderation_data:5669529"},"body":"

Just happened to me aswell…

treated myself to the new event and heirloom a few days ago, all gone…..

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Same bro im about to cry man everything gone

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Dude i logged today and that notification appear on my screen i dont have more accs just one i click yes and i lose 3 months of progress, as u skins, my rank progress everything so what can i do?

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I am having the same problem as well. I was almost level 60 on the battle pass and I had also completed all the breakout challenges so far (Mad Maggie one ongoing...). But everything is lost along with my rank. I was silver. I hope it gets fixed soon.

Just read the @PlayApex post on X (Twitter) its a bug guys and they are on it !

https://twitter.com/Respawn/status/1775215429289742754

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Same here, after a game i lost all of my battlepass, event and breakout progress. Also some of my items and badges. It's like my account progress is reverted back to the start of this season

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