Community ManagerIf you have your UO Trace I can take a look for any issues @JustBeGoodT0me.
Can I ask you if it is possible to use your mobile phone as a hotspot and attempt to connect that way to see if it works?
Darko
@EA_Darko, thank you for answering. I attached my UOTest to this message.
I'm not sure if i can use mobile phone as a hotspot, because I'm PC user, and if its possible - it will take a lot of traffic.
Community ManagerThanks for that @JustBeGoodT0me, UO Trace looks good.
I don't need you to play a game using your phone as a hotspot, simply try to connect to it to see if it allows you to play. Doing so will allow us to try and pinpoint the issue to see if it could be your router or network.
Darko
@EA_Darko , I can't connect to the mobile hotspot because I use a desktop PC that is connected to the Internet with an optical cable.
PS. I downloaded the patch a few minutes ago, but it didn't solve my problem.
@EA_Darko , if it possible with my PC, so can you give me any instruction of how to do this?
@EA_Darko, if UO Trace looks good, why then i have 100% packets looses and ping -1 when i try to choose server in menu? I attached screenshots.
Community Manager100% packet loss is fine @JustBeGoodT0me, it does not mean that there is an issue. It is anything between 1% and 99% that will cause issues.
Can anyone having issues with the connection error, @TipsyAgent, @-I-Scrooge-I- @Omnipotent33 @wtflolzomfgpwnd try our connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
Can you also ensure that you open the following ports for Origin:
Also can you ensure that you’ve added the Origin client as an exception to any Firewalls or other Internet Security Software you may have running so that it is not blocking Origin from connecting.
Darko
@EA_Darko The issue is with servers. Contacted technical support and they advised me to do bunch of non-sense steps after I told them I've tried everything. Open ports, flush dns, change dns to google's, reinstalled both origin and games, both ran as admin...
Actually i haven't had any connection issues after the Apex Legends patch last night, i did read in the patchnotes that they worked on stability/connection issues, and are continuing to monitor the problem. I played for 5 hours uninterrupted after the patch, will jump on as soon as i get home today and test it further. (Before the patch i would get disconnected after/during every match, and then be stuck in "connecting" for 20-30min)
No matter what, it's very nice to see in the patch notes that they acknowledge the issue and continue to work on it, just knowing that is a huge load off alot of peoples minds, so kudos to the team for being open (unlike some other development teams)
@EA_Darko, thank you for answering. I tried open ports, which you recommended, but it didn't help. I still able to play in other EA games except Apex legends. Idk what i should do to fix that :/ If you know what's the difference between Apex Legends and other EA games - it would help find the source of the problem i guess. Cos like i said, I faced this issue only in Apex.
Community ManagerHey guys, thanks for getting back to me.
If you are still seeing this issue can you let me know the following:
ISP:
Router:
Country:
If you are using a VPN:
If you can connect using a hotspot or other network:
Thanks
Darko
@EA_Darko, Hi.
ISP Beltelecom
Router: MT-PON-AT-4
Country: Republic of Belarus
If you are using a VPN: not using
@EA_Darko , Hi.
Yesterday when i tried launch the game i faced with new error: "Origin update is available, restart the Origin...". But it was only once. Next time when i tried launch the game, i saw "Attempting connection" like before.
Community Manager
