Attitudes towards death row prisoners
After the account is banned, you will be informed that you violated the regulations and were banned without telling you the reason. Do they think I'm cheating just by showing evidence that I'm cheating to convince me? But they keep replying to me over and over again that they won't reverse their decision, so as a player, what's wrong with wanting a specific reason for a ban? When I went to customer service after three appeals, the result was that he regretted it, but when I asked to list the evidence of cheating, he refused and planned to close the discussion, but when I asked for evidence many times, he couldn't believe it. A scene happened and he closed the discussion. Isn't this a big joke? A customer service representative can't do any substantial help and can only deal with players. When I asked him if he was being perfunctory or discriminating against players, he didn't reply. I want to close the case, which I think is a form of discrimination and an insult to character. I felt very angry about this. Since it was cheating, wouldn’t the evidence of cheating be easily displayed? Oh, our anti-cheating is just a joke, because it doesn’t know what cheating is, so there is no reason to cheat at all. We don’t need evidence because we are noble law enforcers and we can stick to everything we determine, and you Just a small player, a death row prisoner who has appealed three times. We have the right to reject any of your appeals, because what I insist on is justice!
Live chat cannot assist with Bans.
The team that handles that is the ToS team.
Here is a link for you so you can submit a dispute of the ban.
If you have already used this option and they have stated the ban is final then there is nothing else that can be done.
If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/