Forum Discussion

7 years ago

Audio issues

Audio is messed up, i have a pair of stereo speaker (2.0) but appareantly the game is running on more channels since i can't hear anything coming fro the back or the front. When i try to use my headp...

CH33K1

Newcomer

7 years ago

I've restarted my game and I'm still having the issue, specs are more than adequate.

MrWeasel9

7 years ago

I hear some of them but very delayed

AspireBolt
7 years ago
https://youtu.be/DIwgQnJ7mRM heres a fix
- 9stimulant
  7 years ago
  not a fix if your headset into plugged into motherboard. audio interfaces also need to be able to work
- EA_Blueberry
  Community Manager
  7 years ago
  @AspireBolt wrote:
  
  https://youtu.be/DIwgQnJ7mRM heres a fix
  
  Thanks for posting a tutorial video @AspireBolt .
  
  Before posting below, check to make sure your sound card (internal or external) has the latest driver for it installed.
  https://help.ea.com/en-us/help/pc/finding-devices-and-updating-drivers/
  
  Right-click on the game in Origin and select "Repair."
  
  As others have mentioned, try switching around the sound type in your sound settings (Stereo, 7.1, 5.1 to see which audio setting gives you the best results)
  
  We're seeing some of those steps work for others so hopefully it does for you.
  
  We'll want to gather some more information around this so we can have the team investigate. Please only reply back with the following information:
  
  Attach a DxDiag
  
  Headset or speakers you are using and how is it plugged in? (USB/Audio port)
  
  Internal/External sound card? (If external what is the brand?)
  
  Are you playing on XB1/PC/PS4? For XB1 users we are looking into another sound related device here too: https://answers.ea.com/t5/Technical-Issues/Voice-chat-not-working-xbox/td-p/7427327/page/6
  
  Description the type of sound issue and when you are experiencing it:
  - SoyKaf
    7 years ago
    Headset : Sennheiser HD 598SE (Audio Port)
    Sound Device: Behringer UMC204HD (external sound card) & onboard sound card (both produce the same bug)
    Platform: PC
    Description of the issue:
    the issue experienced is that seemingly with no specific pattern audio will periodically stop being heard, (gunshots, footsteps, sliding noise, looting, character voices) but background noises such as wind and hit confirmed sounds will work. This seems to happen more often during fire fights or when a lot of sounds are being produced all at once. when the sound is restored, all missed sound effects will be heard all at once.
    
    Hope this helps! keep up the good work!
    DxDiag.txt92 KB