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sky_han_gaming1's avatar
sky_han_gaming1
4 years ago

Ban appeal website not working

Hi, I was banned on Apex Legends for typing things I should not have typed. I was in a party with friends, and what I said was not meant to hurt anybody in any way. I realize that what I said may offend some people, and I have learned to never do it ever again, no matter the circumstances. I tried creating a case about this on https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ but after I submitted the case, the page is stuck at "We're creating your case." Is there any other way to contact about a ban appeal?

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    You will need to speak to our Terms of Service team in relation to any ban @sky_han_gaming16.

    If the case is not being created then can you go ahead and disable any browser extensions or try a different browser to see if you see the same issue. 

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

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