I appreciate all the replies stating that the problem can't be handled here, and should be directed to the TOS team.
The problem with this, is when I attempt to email the TOS team in any way, even if just for information on my ban rather than to appeal it, I get the same automated response email saying they've investigated the problem and will not speak on it further. At this point I'm not even attempting to get unbanned, I'm just trying to figure out what the ban even is since I have 0 information on what the ban is other than what I have attached to this post.
Talking to the Advisors, they just redirect it via email, which then instantly gets the response as I stated beforehand despite saying I shouldn't be receiving that response, but they aren't allowed to speak on bans or just don't have that information.
Basically speaking, I have 0 way of contacting TOS because I get an instant automated response (and no, there is no one reviewing my emails, I'm getting replies within MINUTES of sending it with the exact same copy-paste statement).
All I want, is to know what is banned, whether it's my EA account, or if it's just on Apex. Yet, it is IMPOSSIBLE for me to find out this information at this point. I don't know if I should purchase new games or products from EA at this point because I have no clue if I could even play them since it says its an account sanction.
