Forum Discussion

LootGoob's avatar
LootGoob
2 years ago

Ban overturned, but when trying to play the game it says that I am still banned

I logged into EAhelp today to see my ban was finally overturned after months of appealing. When I went to go and play the game it said that I am still banned. What do I do? UPDATE 10/28/2023: After ...
TheRedLion93's avatar
TheRedLion93
2 years ago

@LootGoob

Well, I’m sorry to hear that you’re going through this “goose chase” with your ban and can’t get a straight answer. Must be frustrating! 


I would discuss this with EA about this new ban you received.


My theory is that this entire time you’ve been wondering why you’ve been banned, I believe that it’s because of this new one you received hence why you are still banned and can’t play Apex Legends. 

LootGoob's avatar
LootGoob
2 years ago
@TheRedLion93 I haven't even tried logging into my account since I saw my ban was overturned. Where this new ban is coming from I have no clue at all, I haven't played on my account in about 2 months from when the first ban was issued. I'm not even going to try to dispute it yet until I get a reply about the case that the live chat rep elevated. I don't want to waste my 3 attempts on this new ban. I'm really baffled as to what this new ban is for when I've legitimately done nothing
  • TheRedLion93's avatar
    TheRedLion93
    2 years ago

    @LootGoob


    I understand that you want an explanation and hope that a Community Manager and/or EA Support will come into light about your situation.


    I do however, apologize that I haven’t been much help in assisting your ban issue and obviously don’t have access to this kind of information. Same goes for everyone who posted with the same issue. 


    I hope that you find the answers you’re looking for and just know that they wouldn’t ban you for no reason. There’s a reason for everything.


    Let me know if you have anymore questions. I’ll be here to assist you in any way I can.

  • LootGoob's avatar
    LootGoob
    2 years ago
    @TheRedLion93 I appreciate your help. I'm sure they have a reason, but they have to be wrong, my first ban was for cheating when I've never cheated. I have over 2700 hours playing and a 1.05 kd, I've also been playing for the last 2 years. I've read that there's been issues with AMD drivers and that's where I think the first ban came from.
  • KoJ1ro87's avatar
    KoJ1ro87
    2 years ago

    i have the same issue exactly 
    i got a new banned 

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