Forum Discussion

New Rookie

3 years ago

Ban overturned, but when trying to play the game it says that I am still banned

I logged into EAhelp today to see my ban was finally overturned after months of appealing. When I went to go and play the game it said that I am still banned. What do I do? UPDATE 10/28/2023: After ...

RacsuChile

3 years ago

Some updates here:

- I didn't receive an email for the new ban, there are chances that this was just an error on how EA servers and page display the bans, so we probably never got unbanned.

- Dispute the new ban 3 times, support give the classic answers and the accounts still banned, there is no explanation of why the ban now appears as a new one.

LootGoob

New Rookie

3 years ago

@RacsuChile Yeah, still no email for me either on this new ban. Can't believe EA doesn't have a customer service phone number or a way for us to actually talk to someone who can help us