Forum Discussion

Arolux's avatar
Arolux
Newcomer
7 months ago

Ban was overturned but still cant log in

So I'm kind of at a loss on this issue and am hoping a community manager or another player with a similar experience might be able to help. I tried to play apex for the first time since 2019 and t...
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
7 months ago

Hey @Arolux,

I'm sorry to hear that you've been having trouble accessing the game after the ban has been overturned. You're not doing anything wrong when contacting the Support. The reason they're are asking you for a different email address is to make sure they're checking the correct account where the sanction was applied. 

I will send you a DM with some further instructions to help you sort this out! 

Thanks, 

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