Forum Discussion

Rising Newcomer

1 year ago

Ban was overturned but still cant log in

So I'm kind of at a loss on this issue and am hoping a community manager or another player with a similar experience might be able to help. I tried to play apex for the first time since 2019 and t...

EA_cuervo

Community Manager

1 year ago

Hey @Arolux,

I'm sorry to hear that you've been having trouble accessing the game after the ban has been overturned. You're not doing anything wrong when contacting the Support. The reason they're are asking you for a different email address is to make sure they're checking the correct account where the sanction was applied.

I will send you a DM with some further instructions to help you sort this out!

Thanks,

frostic97
Rising Newcomer
10 months ago
sorry to bother but i have the same issue thats been going on for 5 days. live chat cant help told me special team will help me.. now each day different agent contacts me to provide this or that i did no response and then new agent comes and start from begining all over again.