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UltraSag3mOdE's avatar
4 years ago
Solved

Ban

My apex account was randomly banned.  I went to ea help to resolve this issue but when they responded back they said I was cheating which isn't true. I sent multiple emails regarding of the issue but the emails they sent back were all the same. I know Ea isn't looking into this or doing any further investigation about this. if someone can look into this more please. 

  • EA_Mako's avatar
    EA_Mako
    4 years ago
    @UltraSag3mOdE
    Our Terms of Service team has the final say in these matters, so if they've completed their investigations and were unable to find any evidence to remove the ban, there is no way to reverse that decision, sorry.

    You'll be unable to access anything on the banned account or move it to another account.

13 Replies

  • beefdieselez's avatar
    beefdieselez
    4 years ago

    Me too,

    I played with the same 2 guys for the last 2 years and randomly when joining a game like normal I suddenly got banned. There was no cheating involved and I tried to appeal it multiple times but they are unwilling to reverse the decision and will not even outline why they felt a ban was required. The take away is they can ban you for an unspecified reason and you have no recourse to correct it because they do a closed door review. Incredibly disappointing, my terrible stats alone prove I wasnt cheating. EA customer service has let down an otherwise good game. 

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