Forum Discussion

Not applicable

4 years ago

Banned from Apex for "Hacking", EA closes ticket without even actually checking

Honestly, after sinking more than 300$ on skins and 400 hours to the game, my account was banned for "hacking" like the other million accounts the past few months. Me thinking EA actually even cares...

EA_Darko

Community Manager

4 years ago

You will need to speak to our Terms of Service team @CF5BLU.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.
Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
Choose your platform.
Select Manage my account, then Banned or suspended account.
Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
Click Select contact option.
Sign in to your account that has the ban or suspension, if you aren’t already.