Hey everyone,
Thanks again for the patience while this was under investigation.
This should now be resolved, but you may need to restart your game to see the correct content if that's not already showing up.
Product: Apex Legends
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? darkGuardian24-c
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Bangalore
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I was in the lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Just playing the game man
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Not sure
When did this happen? (dd.mm.yy hh:mm) 16/05/24 around 6-7pm SAST
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? I owned and finished the Battle Pass at Level 110, and had all the rewards, cosmetics, etc. I have been playing now for about two hours today but only noticed this bug now. I finished with a game, loaded back into the lobby, and got a notification along the lines of "You have reached Level 108, buy the battle pass to unlock all premium tier items". This is the second time this month that I have lost access to my battle pass rewards. I still have the cosmetics that are currently equipped to Legends / Weapons, but the ones I did not have equipped no longer exist in my locker. Please fix this, we are all getting tired of this *.
What should be happening instead? I should have my stuff that I have already payed for. FIX THIS
Steps: How can we find the bug ourselves? i dont know, thats for your devs to figure out.
Please fix your game EA, This is not on. You are going to lose more players because bugs like these keep making its way into the game and frankly we are all getting tired of it.
Community Manager
