Black Screen Apex
Hi All, i have downloaded Apex and for a while I was getting a engine error (check my profile and you can see what Im talking about). I have since fixed that issue by going into the registry editor o...
Forum Discussion
Hey @EA_Kent
My Temps seem to be fine, both are at around 45C when just watching youtube or doing other stuff on the pc, and then when playing games its usually less than 60C.
Edit: So I have updated my bios and uninstalled and reinstalled Apex. It crashed my pc again on the first try, however, an error popped up. I dont exactly remember what the error was but its was something like "dxgi device hung". And then my pc automatically turned off and restarted again.
EA_Kent
Community Manager
Community ManagerThanks for giving it a shot. What happens if you start up your PC in a Clean Boot? If there's something else running on the PC that could be causing these errors that might help to get around it.
For more information on how to set one up check out the EA Help website. Once you've had the chance to give it a shot please let me know. Thanks!
/Kent
Key @EA_Kent
So I have tried the Clean Boot, and the only things I opened was File Explorer, Discord, Steam and Apex but sadly the pc still crashed the first time trying to load Apex. I have also stopped hardware acceleration on discord but still not working. I tried to do a full reset of my pc, but my pc said it was unable to do it (tried installing windows or whatever from both the cloud and the hard drive.
- EA_Kent
Hmm, that's definitely concerning. If you aren't even able to reinstall Windows there might be a more serious issue happening. I think it would be best to reach out to Microsoft Support to see if they have any recommendations.
You can find more information on how to get in touch with them over at the Microsoft Support website./Kent
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