Forum Discussion

6 years ago

Blue screen + penalty and losing points in ranked

Since the new update i have been getting blue screened several times and each time i am getting a penalty and losing twice the amount of points. This is getting really irritating as the blue screens ...

EA_Kent

Community Manager

6 years ago

Hi @Pixoulz.

I know that dealing with crashes definitely gets frustrating. Can you try something for me when you have the chance? If you have a lot of people on your friends list can you try removing some of them? I've heard from some others who have said that clearing off some of the people on the friends list has helped with crashes.

Let me know how it goes when you can.

/Kent

PlaymakerLife

6 years ago

@EA_Kent Dude this is f'n b.s. stop giving us nonsense responses. this is a serious issue, i'm down almost 2000 points from this crap. I have screen shots where i'm +24 +48 in top 3 4 5 or 6 and then i get crashes and get -72 and banned for 10 minutes, this is such weak b.s. between that and all the season 1 & 2 preds & diamonds quitting when getting knocked ranked is an unplayable mess. The rewards are f'n meaningless at this point. EA seriously needs to award players +2500 points just for server issues. it's complete nonsense.

amyleanneparkes
6 years ago
I am down over 3000RP
ive done all the steps to stop blue screening, I have even bought a new PlayStation 4 and it still is happening.
It didn’t happen like this in the 2 previous seasons but since season 3 it’s none stop.
i also have evidence to support the loss of my RP.
i was 8 kills 7 assists deep top 2 about to win and blue screened.
how am I supposed to make it to masters when this is happening? I was diamond 1 last split and Had 10 blue screens in one day which put me back to diamond 3.
If they don’t sort this I’ll no longer be playing,
it’s a waste of time