Forum Discussion

Venomizerz's avatar
5 years ago
Solved

Can I live chat/ call EA support if I am not from USA?

Is there a way for me to contact EA support via Live Chat if I'm not from the United States? I am from the Philippines.

My Apex Legends account has been hacked and now it is banned. I've sent numerous reports and follow-ups but to no avail. A representative said he needs to verify my account but it can only be done via Live Call but I do not see that option in the "Contact Us" tab. 

Please help. I need to get my Apex account back. This is so frustrating.

  • Hey @Venomizerz,

    We have a few options to contact support (see below). However, which options are available can depend on a few different things. I would recommend going to help.ea.com and selecting contact us. Enter in case information most relevant to you and you will be shown which options are available. 

    • EA Advisor - Phone/Chat/Email - Availability may vary 
    • Twitter Select the message icon to get assistance 
    • Facebook - You can select the 'send message' option on the accounts home page  

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey @Venomizerz,

    We have a few options to contact support (see below). However, which options are available can depend on a few different things. I would recommend going to help.ea.com and selecting contact us. Enter in case information most relevant to you and you will be shown which options are available. 

    • EA Advisor - Phone/Chat/Email - Availability may vary 
    • Twitter Select the message icon to get assistance 
    • Facebook - You can select the 'send message' option on the accounts home page