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Hey @roohimself.
When you've got a chance can you try clearing out the Origin cache to see if that helps at all? I've seen cases where something in the cached data can cause similar issues to this. For more info on how to clear it check out the EA Help website.
Let me know how it goes when you can. Thanks!
/Kent
Hi Kent,
I will give it a go and report back with the results.
Thanks for the tip!
//Nicklas
- 5 years ago
Thanks for your help so far, now i'm still having trouble so bare with me, it's a long text.
So i've tried clearing the cache in %AppData% and deleting the Origin folder
And also deleting the contents in %ProgramData%/Origin except for LocalContent.
The game still crashes intermittently, no pattern that i can tell, sometimes it crashed 4x in a row somestimes not at all after 5-6 hours of gameplay.
So the problem is still that i have in the origin client set under -> Settings -> Diagnostics -> Origin in-game logging (toggled it to on)
But everytime i restart the client it's set to off (not toggled) again and i do not get any logs when it crashes, sometimes the picture freezes but windows is till alive and i can tab out and sometimes it just crashes back to windows desktop, so no hard crashes. And apex is the only game that crashes like this, i also play diabotical and quake champions without any issues with crashes.
And what i have read is that the apex crash logs is supposed to generated in to "C:\Users\myusername\Documents" with the name Apex_crash.txt, is that correct?
In game video settings
Display Mode: Fullscren (exclusive)
Aspect ratio: 16:9
Resolution: 2560x1440
V-Sync: Tripple Buffered
Adaptive Res FPS Target: 0
Adaptive Supersamling: Disabled
Anti-Aliasing: None
Texture Streaming budget: High (4gb)
Texture Filtering: Bilinear
Ambient occluision quality: Disabled
Sun shadow coverage: Low
Sun shadow detail: Low
Spot shadow detail: Disabled
Volumetric lighting: Disabled
Dynamic spot shadows: Disabled
Model detail: Low
Effects detail: Low
Impact marks: Disabled
Ragdolls: Low
Some other info that i've read that could generate the problem which i already tried troubleshooting:
- Disabled Asus (lightingservice, im using Asus Aura)
- Disabled Asus Comservice (also related to aura somehow)
- Turned off MSI Afterburner and RivaTunerstasticts
All above simultaneously (and also other running applications in background such as steelseries engine and logitech G-Hub)
I've tried to set cpu priority to low on Easy anti-cheat process
I've also made sure other programs and such can write to C:\Users\myusername\Documents (there is a anti-malware thingy in windows 10
All above and still it crashes, this is why i need the logs so i can move forwards.
System specs (custom watercooling loop):
OS: Windows 10 (2004 no available updates at this moment)
CPU: Intel 8700K (Running at 5.1ghz and can OCCT,Aida64 stresstest with AVX2 instructions for 24hrs without any issues)
GPU: EVGA RTX 2080 XC Ultra (also with waterblock) and the clocks on the card have been set to default to verify it's not the gpu or memory that's causing the issue, still the same running stock or overclocked (below 50c at 100% load) also running latest gpu drivers (ran DDU before installing new ones)
Memory: 32 GB Corsair Vengeance Pro 3200mhz (only XMP, no overclock)
Mobo: Asus Maximus X Hero (running latest UEFI)
Monitor: Asus PG27VQ (165hz running it with G-SYNC on)
- 5 years ago
Just an addition here: The game is installed on my secondary (partioned drive "X:") because "C:" is only for small applications and Windows.
- EA_Kent5 years ago
Community Manager
Thanks, I appreciate the details!
Is Origin also installed on the X: drive, or does it live on the C: drive?
/Kent
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