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rurlzy's avatar
rurlzy
5 years ago

Cant add crossplay friends

I am on ps4 and am trying to add an xbox player but when i search it is "not found" and when he searches it is found and an invite is sent but i dont receive it. If anyone knows how to fix it can u p...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@rurlzy 

I see, thanks!

Can we try running through some troubleshooting steps to see if that helps at all? I'm curious if there might be a connection issue of some kind that's not allowing the invites to go through. When you've got a chance I'd recommend starting off with the basic connectivity steps from the EA Help website to see how that goes. 

If the same issue is still happening after that check out the PlayStation-specific steps as well. Let me know if you're still having trouble afterward. Thanks again. 

/Kent

rurlzy's avatar
rurlzy
5 years ago

@EA_Kent 

Thanks for the help, i wil let you know when i have completed the steps also do both of us have to do the steps?

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