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rurlzy's avatar
rurlzy
5 years ago

Cant add crossplay friends

I am on ps4 and am trying to add an xbox player but when i search it is "not found" and when he searches it is found and an invite is sent but i dont receive it. If anyone knows how to fix it can u p...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @rurlzy, 

Do you know if your friend has access to a PC? If so, can he try logging into Apex Legends with the same account to see if he can add you as a friend there? I'm really wondering if this is only happening on Xbox, or if the same thing might happen if he tries to add you on PC as well. 

If he can add you on PC have him try logging back into Xbox afterward and see if you can see each other to send invites there. Thanks!

/Kent

rurlzy's avatar
rurlzy
5 years ago
@EA_Kent
Hey, neither of us have access to a PC capable of running apex so i dont think that me and him can try that one out. I think it might be only xbox because in other peoples questions with similar problems there always seems to be an xbox player involved and they are the ones whocan find the ps4 or PC player but they can never find the xbox. Thats just one of my theories. Thanks for the help i really do appreciate your time and i hope we can figure this one out.
Thanks
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @rurlzy 

    Ah, gotcha. I understand. Do you know if they are playing on Xbox accounts that have parental controls set up? 

    /Kent

  • rurlzy's avatar
    rurlzy
    5 years ago
    @EA_Kent

    I know there is no parental controls as it is a parent account but a little while ago it wouldnt let him set up xbox live but then i reset his account and fixed it and i dont think that has anything to do with it but could it be a possibility?
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @rurlzy 

    I don't think I've seen anything like that specifically so far. What was happening when he was trying to set up Xbox Live? Do you remember if he was getting any specific errors or anything? 

    /Kent

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