Forum Discussion

rurlzy's avatar
rurlzy
5 years ago

Cant add crossplay friends

I am on ps4 and am trying to add an xbox player but when i search it is "not found" and when he searches it is found and an invite is sent but i dont receive it. If anyone knows how to fix it can u p...
ninju4821's avatar
ninju4821
5 years ago

I cant find them. So now I'm trying to log in through my xbox acount on which im friends through xbox but i cant log in

ninju4821's avatar
ninju4821
5 years ago

Also, if I try to add them through a party (That our mutual friend made) i still cant.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ninju4821 

    I see, thanks!

    Do you know if either you or your friend are on a child account? 

    /Kent

  • ninju4821's avatar
    ninju4821
    5 years ago

    I'm not, and I'm 99% sure they aren't.

  • PolARsniPE3916's avatar
    PolARsniPE3916
    5 years ago

    All you ask about is the child restricted account thing, neither mine(ps4)or my friends(xbox) account is child locked or has parental controls on, we both have open cross play ability on, cant add him or see his name when searched and he can search me but the invite never goes through. If theres any soulution someone help please 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @PolARsniPE3916, 

    We've been getting some similar reports recently. I'll pass this along for a look. 

    /Kent

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