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SoggyMould's avatar
SoggyMould
5 years ago
Solved

Can't buy apex packs

I cant buy apex packs and i dont really know why. i didnt get any emails telling me i was logged out or an email telling that i cant access my account. I just opened apex and tried to buy packs and didnt allow me to open the tab to buy it

pls help i bought coins to buy packs and now i cant buy any

20 Replies

  • SoggyMould's avatar
    SoggyMould
    5 years ago

    I play on xbox one. And not i dont get any error messages, the apex pack tab is just darkend out.

    Theres no indication that i can click on it. I logged into another account and i was able to buy packs on that one. I'm not sure if its maybe something to do with my account or not

  • g0d_mj's avatar
    g0d_mj
    5 years ago

    no, it’s nothing with you account i have the same problem and i play on ps4 it been like this for a weeks now i thought it would have gone away.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    @SoggyMould @g0d_mj To confirm is it just the apex Pack tab that is greyed out, can you select the store tab? would you be able to share a screenshot?

    Also to confirm have you already tried to go through our connection steps, Basic:

  • SoggyMould's avatar
    SoggyMould
    5 years ago

    this is what it looks like.. i cam go into the store and buy coins and such but no packs

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    5 years ago
    Hi, in certain cases - the main one being if you have your region set as Belgium - where Apex Packs will not be purchasable.
  • SoggyMould's avatar
    SoggyMould
    5 years ago

    ohhhhhhhh i completely forgot about that XD

    I changed it now. Hopefully it works now

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