Forum Discussion

sinmiyu's avatar
sinmiyu
2 years ago

Can't create a new case

When logging in, a case number is not assigned, but a number is assigned when logging off and submitting the case. Despite this, the one-on-one counselor keeps telling me to log in and submit the cas...
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 years ago

Hey there, 

I'm sorry to hear you're having issues setting up a new case. 

First of all, I'd suggest trying a new email address with a different domain to see if you can set up a new case. If that doesn't work then please try the steps below: 

  1. Go to: https://help.ea.com/en/help-home/
  2. Select the game you need assistance with or EA App
  3. Select "I want to update my EA Account information" 
  4. Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

I hope this helps! 

MaiT3N's avatar
MaiT3N
2 years ago

It's 100 symbols max?! How am I supposed to describe my problem in 100 symbols? You guys don't let me create a case because I am born in the wrong country and now you give me an option that is literally impossible to use due to the symbols limit?

upd: i was able to get into the conversation with the customer support but all they did was just changing one another four times, and then tell me "sorry there's nothing we could do" without asking myself any info about my issue..

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