Submit appeal false ban

Question

These dear EA employees banned my friend's account even though he didn't use any cheats, and we weren't even in the game. We appealed, they closed the case, and I couldn't find a solution, so I decided to write here. First of all, based on my freedom of expression and thought, I want to ask a question. I'm asking freely, there's no reason to get angry. Please review this like a human, not a bot, and don't give us silly bot responses. This is a serious situation—we weren't even in the game. I started the game for my friend, and she's such a terrible player—how could her account be banned for cheating? She's my girlfriend, and she's so far removed from these kinds of issues. I'm writing on her behalf because she doesn't even know how to write or how to seek justice. Please help us and review this manually. Lift the ban on the account [REMOVED] or respond to us. Oh, and one more thing—if you’re going to ban my account just because I’m speaking up and seeking justice, then go ahead and ban it. I’m here to seek justice for my girlfriend. If I were guilty, I wouldn’t have been fighting this since the 29th. I’d just say, “Yes, I used a cheat, you deserve it,” and shut up. But no, there’s a lot of negligence, injustice, and poor management going on here. Please, please do something. And please don’t respond with, “Unfortunately, you need to contact our ToS team,” because my girlfriend wrote to them, and they closed her case. All we ask is that you genuinely investigate and lift the ban because anyone with a mind, logic, and eyes can see there’s no cheating software on the account, and if there were, we wouldn’t be going through all this trouble.
[CM - Edited to remove mass tags]

ea_mako · Answer

Hey 1cegil​,
I'm afraid we cannot review bans on the forums. I see you mentioned that your girlfriend has already created an appeal to have our Terms of Service team take another look, and if that was declined she is welcome to submit another appeal.&nbsp;
A different member of the Terms of Service team will review that again with a new appeal and will reach back out to her once they finish the investigation. These are not automated - a human reviews each appeal.
It's great that you're just trying to help, but ultimately she has to be the one to submit any appeals from her own account, so please have her keep an eye on her&nbsp;case history page for a response if she decides to create another appeal. Thanks!

1cegil · Answer

Hi EA Team and fellow players,
I’m here not to ask for attention, but to ask for accountability.
My girlfriend’s Apex Legends account has been permanently banned. She wasn’t using any cheats, hacks, macros, injectors, overlays, or even any suspicious software. Hell, she wasn’t even in the game when she got banned. Apex wasn’t running. She had no background apps interfering. Her playstyle is casual, not competitive. Honestly, she’s not even that good — and I say that with love.And even though we are living in 2025, as a consumer, I wrote in “Turkish,” and they say to me, “Please write in the languages we support.” It's like a joke. :D Isn't the only thing they need to do to solve my problem to translate it?
She spent money in the game, recently unlocked an Heirloom she was genuinely excited about, and now it’s all gone. Wiped out in an instant, without explanation, without evidence, without even a chance to defend herself beyond a form response.
We appealed. Twice. The replies were sterile, automated-sounding. The exact same phrases you’ll find in every other forum post by someone who got banned unfairly.
“We thoroughly reviewed your case.”“We confirmed the sanction is valid.”“We cannot disclose our internal procedures.”
That’s it? That’s justice?
How can a multi-billion dollar gaming company allow an anti-cheat system to hand out punishments without showing anything to the people it’s banning? How can two full investigations not spot the obvious flaw — that she wasn’t even logged into the game when the ban was triggered?
I’ve seen EA claim that bans are not automated, that humans review every case. If that’s true, your system is either broken, or those humans are just clicking “approve” without reading. And if it’s not true, and everything is automated, then we’re being lied to directly.
We don’t expect miracles. We’re not saying “we’re special.”But if innocent people are getting banned while they’re not even in-game, and being sent the same generic replies as actual cheaters, then your system is broken and your appeals process is a joke.
You say “play by the rules.” We did. But what happens when you don’t?
I don’t know if this will help fix her account. But I do know one thing:You’re slowly destroying the trust of loyal players — not just the banned ones, but everyone who’s watching.
After reviewing the forum in detail, I realized that thousands of users had experienced the same situation as my girlfriend. What a pity, isn't it? You are so slow that you can't even tell who was banned unfairly and who was banned fairly. At first, I was angry, but now I laugh at your situation and feel sorry for you. As ASH said, “ Pathetic .”
Sincerely,— A player who’s losing faith in the games he loves
EA_Mako​ EA_Edu​ EA_Bia​&nbsp;
[Superuser edit: Merged threads]

1cegil · Answer

Hello again us :D.My Partner's '' LuneK_inn'' EA account was permanently banned despite no violation being commited. We contacted support, but no reason or evidence was given. ''The burden of proof lies with the party making accusation.'' If ban was issued , its justticitaion must be shared. Otherwise , this penalty is bothh unethical and a violation of user rights.We request a full review of the accouunt and clear explanation of any evidence ( IF IT EXISTS XD :) )
[Superuser edit: Merged threads]

lunek_iin · Answer

Hello,
I was banned from Apex Legends while I wasn’t even in-game. The game wasn’t open. No cheats, no overlays, no macros, no VPN — nothing. And yet, somehow, I was banned without warning, without reason, without evidence.
I appealed. The response?
“We reviewed your case.”“The sanction is valid.”“We cannot share our internal procedures.”“Case closed.”
Meanwhile, in Diamond lobbies, there are players blatantly abusing no-recoil cheats, snapping from target to target like they’re robots. We report them over and over — and what does EA say?
“We did not take any action.”
Really? So legit players get banned while actual cheaters are untouched, laser-beaming through ranked like it’s a joke? And you expect us to keep trusting this system?
I spent money in this game. I unlocked an Heirloom. I supported EA in multiple titles. And yet I’m treated like I don’t exist — like my time, money, and trust mean nothing.
You didn’t just ban my account — you proved that your priorities are upside down.You chase shadows while ignoring the obvious.And we, the players, are the ones paying for it.
Was this decision even made after checking whether the game was running?If not, I truly hope someone capable still works at EA, someone who’s not afraid to fix what others rushed through.Because if no one is willing to admit this was a mistake, then what does that say about your process — or your company?&nbsp;
EA_Mako​ EA_Bia​ EA_Edu​&nbsp;
[Superuser edit: Merged threads]

lunek_iin · Answer

My EA account was permanently banned despite no violation being commited. I'm writing this here because even though I have the right to write in the objection section, the system won't let me. How strange :D. I know that you can't get help from the forum, but it's strange that EA employees aren't helping either and are hiding it from us consumers. We contacted support, but no reason or evidence was given. ''The burden of proof lies with the party making accusation.'' If ban was issued , its justticitaion must be shared. Otherwise , this penalty is bothh unethical and a violation of user rights. I request a full review of the accouunt and clear explanation of any evidence ( IF IT EXISTS XD)
[Superuser edit: Moved thread to the Apex English board and merged with this thread]