Submit appeal false ban

Hello,

I was banned from Apex Legends while I wasn’t even in-game. The game wasn’t open. No cheats, no overlays, no macros, no VPN — nothing. And yet, somehow, I was banned without warning, without reason, without evidence.

I appealed. The response?

“We reviewed your case.”
“The sanction is valid.”
“We cannot share our internal procedures.”
“Case closed.”

Meanwhile, in Diamond lobbies, there are players blatantly abusing no-recoil cheats, snapping from target to target like they’re robots. We report them over and over — and what does EA say?

“We did not take any action.”

Really? So legit players get banned while actual cheaters are untouched, laser-beaming through ranked like it’s a joke? And you expect us to keep trusting this system?

I spent money in this game. I unlocked an Heirloom. I supported EA in multiple titles. And yet I’m treated like I don’t exist — like my time, money, and trust mean nothing.

You didn’t just ban my account — you proved that your priorities are upside down.
You chase shadows while ignoring the obvious.
And we, the players, are the ones paying for it.

Was this decision even made after checking whether the game was running?
If not, I truly hope someone capable still works at EA, someone who’s not afraid to fix what others rushed through.
Because if no one is willing to admit this was a mistake, then what does that say about your process — or your company? 

EA_Mako​ EA_Bia​ EA_Edu​ 

[Superuser edit: Merged threads]

Hello again us :D.

My Partner's '' LuneK_inn'' EA account was permanently banned despite no violation being commited. We contacted support, but no reason or evidence was given. ''The burden of proof lies with the party making accusation.'' If ban was issued , its justticitaion must be shared. Otherwise , this penalty is bothh unethical and a violation of user rights.

We request a full review of the accouunt and clear explanation of any evidence ( IF IT EXISTS XD :) )

[Superuser edit: Merged threads]

My EA account was permanently banned despite no violation being commited. I'm writing this here because even though I have the right to write in the objection section, the system won't let me. How strange :D. I know that you can't get help from the forum, but it's strange that EA employees aren't helping either and are hiding it from us consumers. We contacted support, but no reason or evidence was given. ''The burden of proof lies with the party making accusation.'' If ban was issued , its justticitaion must be shared. Otherwise , this penalty is bothh unethical and a violation of user rights. I request a full review of the accouunt and clear explanation of any evidence ( IF IT EXISTS XD)

[Superuser edit: Moved thread to the Apex English board and merged with this thread]

Yes, my apex ac was permanently banned during my normally playing on ps5. And while contact to the support, they just said I broke the EA’s policy and refused to provide any evidence. That was disappointing and frustrating 

[Superuser edit: Merged reply]

1cegil​, LuneK_iin​, & Dicordex​ Unfortunately, banned accounts cannot be handled on the forums as that can only be handled by the EA TOS Team.

> EA Help | Get information about EA Account locks, bans, and suspensions

Same thing happened to me. I got banned for rule violation and I was not even at the game at that time. I really value my account and I would never try to cheat. 

I start to think there is a problem with the AntiCheat since many of us are getting falsely banned.