Can't enter a game; endless matchmaking
Hello, I play Apex Legends through steam on my PC and since the newest update, I haven't been able to solo play on either Duo or Trios. I have tried to enter with the fill team members box both chec...
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EA_Mako
Community Manager
Community ManagerThanks @RunningScaredLP.
Which data center are you connecting to at the start?
What sort of connection are you using on your PC, wired or wireless?
Which data center are you connecting to at the start?
What sort of connection are you using on your PC, wired or wireless?
It automatically connects to Iowa GCE 1 through 4. I have tried Salt Lake, Dallas, and Oregon. I am on a wired PC and I have restarted the modem, restarted the computer, uninstalled and reinstalled Apex. But it will not let me as a solo player enter a game. It is an endless match making screen and the numbers waiting in the que do change repeatedly.
This has been happening to me since Friday and is really REALLY messing up the way I normally play.
I have a post in the bug reports about this very issue here: Never-ending queuing with fill teammates unchecked
There's at least one PS4 player experiencing something similar as well.
I've already confirmed that -for me- this is something outside of standard connectivity issues. I tried different regions (first thing I did when I couldn't get into a game). I tried on my desktop and my laptop, along with a round of verifying the game files in origin.
The real kicker is this though: my two kids have their own Apex Legends accounts, I can log out of origin and log in as one of them and everything works FINE - they can uncheck "fill teammates" and get into a game with no problem. If I log back into my account the problem returns. The fact that other origin accounts on the same computer/install aren't seeing the problem should eliminate most user-side sources of the issue (install corruption, driver issues, network connectivity issues etc).
It works consistently on some accounts. It's completely broken on another. I still can't figure out what the difference actually is.- EA_Mako
Thanks for the additional details @Psycho_Karaoke! Definitely strange that this appears to be specific to certain accounts.
Just poking into this a bit more from that angle, it does appear we're looking into some additional reports regarding the no-fill option not allowing proper matchmaking.
That may indeed be contributing to this situation so if we have further updates I'll be sure to share.
I’m the same way!
Same issue with the endless matchmaking when fill teammates box is unchecked on PS4 however I can get into a game when I check the fill teammates box in duo and trio matches.
I can also get into the firing range when the fill teammates box is unchecked but not duo or trio matches.
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