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NeoKiaNimbus's avatar
NeoKiaNimbus
5 years ago
Solved

Can't Find a Game - Matchmaking is broken

Ive spent roughly 1 hour and 30 mins trying to find a game in NY servers and i still haven't found a game is the game just dead or is matchmaking broken the only time i can find a game is on London s...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hey @NeoKiaNimbus, 

    If you're still running into the same matchmaking issues can we try running through some troubleshooting steps to see if we can help stop it from happening? A good place to start off would be with the basic connectivity steps over at the EA Help website. 

    If you're still running into the same issues after that try running through the platform-specific steps as well: 

    - PC

    - Xbox One

    - PlayStation 4

    Let me know how that goes once you've had the chance to give it a try. Thanks!

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @NeoKiaNimbus, 

If you're still running into the same matchmaking issues can we try running through some troubleshooting steps to see if we can help stop it from happening? A good place to start off would be with the basic connectivity steps over at the EA Help website. 

If you're still running into the same issues after that try running through the platform-specific steps as well: 

- PC

- Xbox One

- PlayStation 4

Let me know how that goes once you've had the chance to give it a try. Thanks!

/Kent

infiniteflame85's avatar
infiniteflame85
5 years ago

Hi,

i have installed apex on steam its been hours i haven't found a single game to play.

this is really bad experience since im about to play my first game on apex.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @infiniteflame859, 

    Are you still having any trouble finding a game? If so, were you able to try the steps I linked in my previous response? 

    /Kent

    • ImmovableRAC's avatar
      ImmovableRAC
      5 years ago

      why does it take 20-45min to find a match on steam?

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Hey @ImmovableRAC, 


        That's definitely out of the ordinary. Have you tried switching to any other datacenters to see if that makes a difference? 

        /Kent

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