Forum Discussion

Zero_Bloodedge_'s avatar
Zero_Bloodedge_
4 years ago

Can't play ranked match

I played my last game with friends on March 5th, and I didn't log into the game until the night of April 3rd. When I logged into APEX on April 3rd, I found my rank changed from Bronze 2 to Bronze 1...
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

You will need to speak to our Terms of Service team @Zero_Bloodedge_X.

If they have repeatedly denied your appeals then there is nothing anyone can do to change this.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko