Forum Discussion

Nuk455x

1 year ago

Cant Purchase Coins

I can't purchase the apex coins in shop and not letting me through the transaction.

EA_cuervo

Community Manager

1 year ago

Hey there, could you please provide some further information so we can assist with that?

Which platform are you playing on? If you can also provide a screenshot of what you see when trying to complete the transaction that will be helpful. Please make sure to not display any personal information in the screenshot when posting.

Thanks

Nuk455x

1 year ago

Platform is steam. Every time I would try to make a purchase for example $39.99 apex coins. I would authorize the purchase then it'll load and not go through. My money remains on steam. When I keep doing it, it still wont go through. Transactions won't go through.

EA_cuervo
Community Manager
1 year ago
@Nuk455x Could you please try to sign out of Steam, close the task in the task manager, restart your device, sign in again and see if you're able to complete the purchase?