Forum Discussion

5 years ago

Can't see online console players????

I can add and find my console player friends. However, in game. their profile is on PC icon and is Level 1. Even if they are online, you can't see them online. There's no way to invite them to play.

EA_Kent

Community Manager

5 years ago

Hi @PRNx_MJ,

I'd like to try out some connectivity troubleshooting to see if we can help fix the issues with inviting your friends, if you don't mind. When you have the chance can you try running through the basic connectivity steps over at the EA Help website to see if that helps at all?

Let me know if you're still having trouble inviting them afterward. Thanks!

/Kent

PRNx_MJ

5 years ago

Still the same. Even re-friending them wont work.
Already sent you a screenshot. You might want to look at it.
I have also a friend who experienced this. His console friends and him can't see each other online nor invite.

EA_Kent
Community Manager
5 years ago
@PRNx_MJ

Hmm, gotcha.

Do you know if any of these friends might be on underage EA Accounts? We've seen some similar issues when one of the accounts is a child account, so I'm curious if that might be what's happening in this case as well.

/Kent
- PRNx_MJ
  5 years ago
  He just confirmed that he is not on child account.
  - EA_Kent
    Community Manager
    5 years ago
    @PRNx_MJ
    
    Thanks, I appreciate it!
    
    Do you know if these same friends also have PC Apex Legends accounts as well, or do they only play on console?
    
    /Kent