Product: Apex Legends
Platform:Sony Playstation 4 Pro
Platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? PSN: AAA Liretranger
Are you using any software with an overlay? No
Which Legend were you playing (if applicable) N/A because I cant even get to choosing which legend to play
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Crashes less than 30 seconds after loading the menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loading into the lobby
How many matches had you played in a row before the issue occurred? I used to be able to play multiple games until like the first week of season 6 then I couldn't go 1 game without it crashing midway (and I was playing ranked so...yeah DX)
When did this happen? (Est. 08/04/2020 )
How often does the bug occur? Every time (100%)
How severe is your issue? At the time I'm posting this, I cant even get to choosing a legend because it will crash even when I'm idle in the lobby
Steps: How can we find the bug ourselves? I can PM my account details to an EA technician so they can see for themselves?
I have tried:
- Ensuring voice to text is disabled
- Using a different server
- Power Cycling my system
- Deleting and reinstalling the application
- Rebuilding my database from Safe Mode
- Using 'boost' mode on the system
- Shifting where the game is located (I have a Seagate 8TB I use as extended storage, tried to make it so that the PS4 system has at least 200GB free space) Neither are close to being full at the moment
- Deleting save game files
- restoring default loading screens and music