I have had the SAME experience my friend! Me and a Friend run ranked and even if a buddy get disconnected with the error code we still get the minus 96 RP. Yes I get the same 10 minute ban and all! I was 100 RP from Masters, played and lost all the way down to Diamond IV... They refuse to help and I have paid a good amount of money on skins, Coins, and battle pass! I am furious! Not to mention I have live chatted with 2 people, their names were Shivani and Hemant. Shivani said refunding RP was out of her limits so I went to Hemant, Hemant LOGGED into my Apex account and told me he would fix me right up. He asked me to wait, waited about 10 minutes just for him to say “I have consulted my team about refunding your RP but it was denied! FIX THIS!!! My state is currently under lockdown due to Quarantine and I can’t even play the only game I play! FIX IT!!!!