Hey @Gr8White26,
I'm sorry, but account bans aren't something we're able to help with on Answers HQ. If the TOS team reviewed your account and determined the ban should stick, I'm afraid it won't be removed.
Community ManagerThe freezing issue that you mentioned is something we're working on fixing. It sounds like the code😕nake error was coming up because the freezes probably triggered a temporary matchmaking penalty.
Have you tried logging in recently after you posted this? Are you still getting the same error?
@EA_Kent This exact thing is happening to me In Ranked Arenas. I was playin ranked and I had just hit a beautiful 1v3 and won but my game lagged near the end I then celebrated too early to then see that My game froze then booted me out. I originally got the Code: Shoe which I used to get on my console a lot before I went to PC and got better WIFI. I loaded in assuming I would just return to the match as usual just for the Code: Snake screen to pop up... I selected ok to move on and was hit with a 10 minute abandon penalty. This has happened I think 5 times today and I had to stop playing ranked arenas and play normal arenas instead because of this, which brings up a new question. Why is this only in Ranked? Like Shouldn't the Code: Shoe not trigger Code: Snake???
Thanks-
IcieVibes
Community Manager
