Forum Discussion

Whisky1srisky's avatar
4 years ago
Solved

Code: Snake

The connection is unstable recently, and during matches the loss/choke can reach up to 50 and more than 5000 ping. At this time the game is frozen and I had to disconnect from the game, after the connection , I received this code: snake. Most of the times snakes are given to cheaters, which is not this case. Does this code😕nake means that i am getting banned? 

5 Replies

  • I can still get into the game as usual. Im just afraid of getting banned for no reason due to this code.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @Whisky1srisky Code: Snake can happen for different reasons. If we're running into a connection issue then we can try the following:

    • Checking any anti-virus or firewall on the device or network that blocks data
    • Advanced connecting troubleshooting  
    • Set up a Static IP  
    • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

    If for any reason you are actions general you will receive a message from our TOS soon after, or you can check the Ban History, please note not all Bans may appear here. In which case you would need to contact our TOS team. 

     Thanks!

     

  • Hi, It's been 2 week I crash almost every game and when I reconnect I get a code snake. I usually try to fix my  apex problem by myself but for this one every forum says that I have to contact EA and that I can't do anything about it. I would highly appreciate any help to fix my problem. Thanks