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I_m_Aladyn's avatar
5 years ago
Solved

Code:Net info gathering

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Intel Core i7-8700 CPU
Enter RAM memory size in GB 8GB
What is your gamertag/PSN ID/EA Account name? I_M_ALADYN
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. don't want to. if you want to know them then ill reply to this ticket.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? noone because of the problem
Which Legends were your squad mates using (if applicable)? nothing
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. i was in the main screen.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. i was doing nothing except spamming enter
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? a lot
When did this happen? (dd.mm.yy hh:mm) 3/25/21 EST late after-noon
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? i can't log in to the game
What should be happening instead? me logging into the game
Steps: How can we find the bug ourselves? I really don't know, its a problem with your servers. I wanted to see if it would go away by itslef but my friends confirmed that they did not have the problem. Also, for people that will tell me its my connection, i checked on my ps4 to see if my other acc was working and it was, and i would rather play on pc. i suck on controller.

  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @I_m_Aladyn 

    Got it, thanks!

    Let's try running through some troubleshooting to see if we can help stop these errors from happening. A good place to start off would be with the basic connectivity steps from the EA Help website. 

    If you're still running into the same errors afterward check out the PC-specific steps as well. Let me know how that goes once you've had the chance to give them a shot. Thanks again!

    /Kent

3 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @I_m_Aladyn 

    Got it, thanks!

    Let's try running through some troubleshooting to see if we can help stop these errors from happening. A good place to start off would be with the basic connectivity steps from the EA Help website. 

    If you're still running into the same errors afterward check out the PC-specific steps as well. Let me know how that goes once you've had the chance to give them a shot. Thanks again!

    /Kent

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