@EA_Kent I have previously ran through those options as well as tried them recently just yesterday i factory reset my ps4 and router and still i am unable to consistently play a game if i do load in its really lagging and soon after i get kicked...... On that note i have even upgraded my internet to see if it was my connection but apex is the only game that does this i have also tried switching servers but t has the same outcome Code:Shoe everytime even if i try on another account it has the same affect i am truly at a loss of what else to do you are the first person to reply after 6 weeks so i am grateful for the reply but the trouble shooting that i can do has already been done i just want to be past this it has slowly turned me sour towards apex the lack of solutions and help from EA and Respawn So ultimately what it boils down to is ive done everything there is to try and i need yall to step in cause nothing is working ...... Again i truly thank you for replying and attempting to aid me nice to know that some people wont leave you out to dry when there is nothing else you can do please let me know if you need any info i have i will try to do as much as i can!!!
Thank you !!!!!!!!!!
Community Manager
Thanks! I appreciate the additional details.
Did you also have a chance to try setting a different DNS on your PS4 as well? I've seen cases in the past where changing the DNS can help with similar issues. You can update the DNS on your PS4 using the steps below:
Let me know if you're still running into that same error message afterward. Thanks!
/Kent
Community Manager
