Community ManagerThanks for giving that a shot as well.
I can definitely understand the frustration with this. Getting disconnected is never fun. I'm suggesting these steps to see if we can fix this so you don't have to keep dealing with these errors.
Do you have access to a PC on the same network as your PS4? If so, can you try running a test called a UOTrace? That will give us a more detailed look at the connection between your home network and the servers, so if there's anything happening in between we should be able to spot it.
You can find more information on how to run the test over at the EA Help website. Look for the section on that article titled How to run a UOTrace. Once you have the results please send them to me in a direct message.
Thanks again,
/Kent
im not sure how to send the test through direct message the only time i can attach a file is in a reply that i have seen but i do have the tests saved
