Forum Discussion
20 Replies
- EA_Aljo4 years ago
Community Manager
Hi there, @Mahashin12.
Have you tried the possible solutions posted here? Please let me know. Thanks!
- @EA_Aljo Thats not working for me
- EA_Aljo4 years ago
Community Manager
Can you list all the troubleshooting steps you tried? I'd like to avoid repeating them.
- @EA_Aljo Iam tried all of that is not working
- EA_Aljo4 years ago
Community Manager
What system are you playing on? We'll go through the troubleshooting steps for it.
- @EA_Aljo Iam playing on PS4
- EA_Aljo4 years ago
Community Manager
Thank you. Let's start with the basics. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
@EA_Aljo this also not working
- EA_Aljo4 years ago
Community Manager
Are you on a wired or wireless connection? Also, let's see if alternate DNS settings will help. Please follow the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
- @EA_Aljo Iam already using this dns 8.8.8.8 8.8.4.4 and wired connection
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- EA_Blueberry7 years ago
Community Manager