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Jsup115's avatar
Jsup115
7 years ago

Connection to Server Timed Out - Xbox

Product: Apex Legends Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One What is your gamertag/PSN ID/EA Account name? TYAL Jetdog1 Please provide your squad mat...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

@Jsup115 

I know crashes can be irritating to experience, but we should be able to fix this for you. Can you let me know if it's still happening after these steps?

Xbox One:

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

  1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

Reboot the Network

  1. Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.
  • Jsup115's avatar
    Jsup115
    7 years ago

    None of the above worked, still having the same issues 

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      7 years ago

      Try setting the DNS manually to the Google one (8.8.8.8 and 8.8.4.4). That has been helping others with similar connection issues.

      That can be found under your Xbox Network Settings.

      • Jsup115's avatar
        Jsup115
        7 years ago

        That didn’t work either.

  • Joey16Jacobs's avatar
    Joey16Jacobs
    6 years ago

    After reading the comments i was skeptical at first but then i followed what the instructions said and it surprisingly worked. Apex runs fine now. Finally after being disconnected 20 times a day -_-

    • TADGANGSTA's avatar
      TADGANGSTA
      6 years ago
      @Joey16Jacobs How help me plz witch one worked mine is horrible I'm lucky if I make top 10 without a crash
    • TADGANGSTA's avatar
      TADGANGSTA
      6 years ago

      how did you fix it plz show me ?

  • silvosilvest's avatar
    silvosilvest
    6 years ago

    i have followed rhese steps and still dont work. Like Hello is 2020. No wonder you guys loosing pkayers to Call of Duty and other battle royales with better servers. Its not our network becasue every other game works fine and I dont get kicked out or my game freezes when Playing COD like it happens during Apex

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