Forum Discussion

Not applicable

7 years ago

Connection to Server Timed Out - Xbox

Product: Apex Legends Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One What is your gamertag/PSN ID/EA Account name? TYAL Jetdog1 Please provide your squad mat...

EA_Blueberry

Community Admin

7 years ago

@Jsup115

I know crashes can be irritating to experience, but we should be able to fix this for you. Can you let me know if it's still happening after these steps?

Xbox One:

Power Cycle the Console

Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

Plug the console power cable back in.
Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

Reboot the Network

Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.

Jsup115
Not applicable
7 years ago
None of the above worked, still having the same issues
- EA_Blueberry
  Community Admin
  7 years ago
  Try setting the DNS manually to the Google one (8.8.8.8 and 8.8.4.4). That has been helping others with similar connection issues.
  
  That can be found under your Xbox Network Settings.
  - Jsup115
    Not applicable
    7 years ago
    That didn’t work either.
Joey16Jacobs
Not applicable
6 years ago
After reading the comments i was skeptical at first but then i followed what the instructions said and it surprisingly worked. Apex runs fine now. Finally after being disconnected 20 times a day -_-
- TADGANGSTA
  Not applicable
  6 years ago
  @Joey16Jacobs How help me plz witch one worked mine is horrible I'm lucky if I make top 10 without a crash
Tenderoni07
Not applicable
6 years ago
@EA_Blueberry YAY! it's worked! 🙂
- TADGANGSTA
  Not applicable
  6 years ago
  how did you fix it plz show me ?
silvosilvest
New Rookie
6 years ago
i have followed rhese steps and still dont work. Like Hello is 2020. No wonder you guys loosing pkayers to Call of Duty and other battle royales with better servers. Its not our network becasue every other game works fine and I dont get kicked out or my game freezes when Playing COD like it happens during Apex