Connection to Server Timed Out - Xbox
Product: Apex Legends Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One What is your gamertag/PSN ID/EA Account name? TYAL Jetdog1 Please provide your squad mat...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerI know crashes can be irritating to experience, but we should be able to fix this for you. Can you let me know if it's still happening after these steps?
Xbox One:
Power Cycle the Console
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
Reboot the Network
- Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.
None of the above worked, still having the same issues
- EA_Blueberry
Try setting the DNS manually to the Google one (8.8.8.8 and 8.8.4.4). That has been helping others with similar connection issues.
That can be found under your Xbox Network Settings.That didn’t work either.
- EA_Blueberry
Check out these basic connection troubleshooting steps below. If they're not able to keep you connected try reaching out to our Live-Support team so they can take a deeper look at your network connection.
Basic Connection Troubleshooting
https://help.ea.com/en/help/faq/connection-troubleshooting-basic/
Live-Support
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- EA_Blueberry7 years ago
