Forum Discussion
EA_Blueberry
Community Manager
7 years agoI know crashes can be irritating to experience, but we should be able to fix this for you. Can you let me know if it's still happening after these steps?
Xbox One:
Power Cycle the Console
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
Reboot the Network
- Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.
6 years ago
After reading the comments i was skeptical at first but then i followed what the instructions said and it surprisingly worked. Apex runs fine now. Finally after being disconnected 20 times a day -_-
- 6 years ago@Joey16Jacobs How help me plz witch one worked mine is horrible I'm lucky if I make top 10 without a crash
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