Forum Discussion

5 years ago

Constant packet loss icon while playing

I have been getting constant packet loss in game for a couple weeks now with latency periodically. The server list doesn't show any ping or packet loss issues. This is only in game while playing.

Korokoku

5 years ago

@EA_Kent It does seem like based on another thread, https://answers.ea.com/t5/Technical-Issues/Apex-Latency-and-Packet-Loss-issues/td-p/7976473/page/3, that the time frame of about a month ago others suddenly began to experience a similar issue to myself.

EA_Kent

Community Manager

5 years ago

@Korokoku

Usually when it shows 100% packet loss it just didn't actually report any results rather than every packet being dropped at that particular hop.

It is interesting that your issues seem to have started happening around the same time. Does it seem like your performance in-game is actually affected by this? Are you running into problems with lag or rubber banding while the packet loss icon is coming up? If not, I'm wondering if it's a false positive of some kind.

/Kent

Korokoku
5 years ago
@EA_Kent Yeah, since that server isn't making information public I was curious about it.

I have definitely seen rubber banding with the packet loss icon up. While not as frequent, the speedometer for lag will pop up and then it behaves as expected with some lag different than the rubber banding.
EA_Kent
Community Manager
5 years ago
@Korokoku

Gotcha. I'll pass along this information for a look.

Are you usually playing Apex Legends around the same time every day?

/Kent
Korokoku
5 years ago
@EA_Kent I am typically playing in the evening most days, say 9pm - 11pm EST.
NolanGraysonnn
5 years ago
@EA_Kent Hi, I have the packet loss problem for several days already on every server.
Usually I play in the evening.
Is it some Respawn problem? Is there any fix coming?
EA_Kent
Community Manager
5 years ago
Thanks for the updates!

If it's happening around the same time each day I'm wondering if it could be a local issue of some kind. Have you tried reaching out to your ISP to see if they're seeing any problems in the area around that time of day?

/Kent
Korokoku
5 years ago
@EA_Kent I have been in constant contact with them as well and they’ve even reached out to other companies that are part of the route. They weren’t seeing anything.
Alienonym
5 years ago
@Korokoku It's not coming from internet providers but from ea servers but they don't want to acknowledge it....
EA_Kent
Community Manager
5 years ago
@Korokoku

Is there a lot of other network traffic happening in your home? Are there any other devices connected to the same network?

/Kent
Korokoku
5 years ago
@EA_Kent The only traffic going on at the time would be the computer playing Apex. It does seem like things have improved somewhat, but nobody has been able to give answers on why. The game was completely unplayable for about a month. Something happened on the EA servers side clearly because a number of new ones have been added and while it now wants to default me to New York every time, at least those actually show 4% packet loss consistently and I avoid them.
EA_Kent
Community Manager
5 years ago
@Korokoku

Thanks for following up!

I'm glad to hear things have improved for you. If it starts acting up again can you let me know?

/Kent
Korokoku
5 years ago
@EA_Kent Yeah, I'll certainly keep an eye on it