Constant packet loss icon while playing

I have been getting constant packet loss in game for a couple weeks now with latency periodically. The server list doesn't show any ping or packet loss issues. This is only in game while playing.

32 Replies

EA_Kent
Community Manager
6 years ago
@Korokoku

Thanks! I appreciate it.

The trace looks pretty good. There doesn't appear to be any measurable packet loss, and the ping stays consistently low throughout.

When you've got a chance would you mind trying something else for me? I'm curious what would happen if you start up your PC in a Clean Boot before you launch Apex Legends. If there is something else running on the PC that could be causing this to happen that may help to get around it.

For more information on how to set one up check out the EA Help website. Let me know how that goes when you've had the chance to give it a shot. Thanks again.

/Kent
Korokoku
Not applicable
6 years ago
@EA_Kent Tried this earlier and it showed no improvements.
EA_Kent
Community Manager
6 years ago
@Korokoku

Ah, I see. Thanks for letting me know.

Which datacenter are you normally connecting to? Have you tried switching to a different one to test and see if that makes any difference at all?

/Kent
Korokoku
Not applicable
6 years ago
@EA_Kent I want to say Iowa 4, but yes I have switched around seeing if there was any difference. None of them show any packet loss regularly or high pings on the data center selection page either. It's just once I'm playing in a game the icon will show up.
EA_Kent
Community Manager
6 years ago
@Korokoku

Gotcha, thanks!

Have you had a chance to try using a different DNS in Windows to see if that helps? I've seen some cases in the past where changing the DNS can help get around issues like this.

You can change the DNS in Windows through the TCP/IP Settings. For more details on how to get there check out the Microsoft Support website. If you choose Manual you can then enter the DNS you would like to use. I typically suggest using the public Google DNS (primary: 8.8.8.8, secondary: 8.8.4.4), but if there's a different, open DNS you would rather use that's OK as well.

Let me know how that goes when you have the chance to try it. Thanks again.

/Kent
Korokoku
Not applicable
6 years ago
@EA_Kent I was previously always using Google DNS. I did switch to Cloudshare DNS a week, or so ago with no improvement.
EA_Kent
Community Manager
6 years ago
@Korokoku

Ah, gotcha.

What happens if you start up your PC in a Clean Boot before launching Apex Legends? If there's something else running on your PC that might be related the packet loss a Clean Boot may help to get around it.

For more details on how to set one up check out the EA Help website. Let me know how that goes when you have a chance to try it.

/Kent
Korokoku
Not applicable
6 years ago
@EA_Kent You had already mentioned trying a Clean Boot previously, which had no impact.
Korokoku
Not applicable
6 years ago
Is there just no visibility into the one server showing complete packet loss in the traceroute?
Korokoku
Not applicable
6 years ago
@EA_Kent It does seem like based on another thread, https://answers.ea.com/t5/Technical-Issues/Apex-Latency-and-Packet-Loss-issues/td-p/7976473/page/3, that the time frame of about a month ago others suddenly began to experience a similar issue to myself.