Forum Discussion

jamesbond230's avatar
jamesbond230
6 years ago

Constant Packet Loss

Hello. Ever since tuesday i’ve been getting very bad packet loss in apex. I’ve tried everything: restart xbox, restart internet, soft reset console, reinstall apex, and nothing is making it work like...
jamesbond230's avatar
jamesbond230
6 years ago

interesting it seems to only be kings canyon (a competitive game mode) that i’m lagging on and i’ve got a ban for leaving because the lag is unbearable 🤦‍♂️

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @jamesbond230. 

Let's try running through some troubleshooting steps to see if we can help out with this. A good place to start would be with the basic connectivity troubleshooting steps over at the EA Help website. 

If you're still having trouble with packet loss after that check out the Xbox-specific steps as well. Let me know if you're still running into the same issues after that. Thanks!

/Kent

  • jamesbond230's avatar
    jamesbond230
    6 years ago

    Hello again, I've been testing multiple things, such as lag in other games and when i get packet loss in apex. It seems to be on and off and it usually happens on ranked (kings canyon). I've done the steps you have told me to and they haven't changed much, maybe reduced the packet loss but thats it. I downloaded the UO program and it says my packet loss is 0 on everything but 2 ips. I can send my results if you need them.

    • jamesbond230's avatar
      jamesbond230
      6 years ago

      After trying to play some more its happening completely randomly, its happening on worlds edge too

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @jamesbond230 

        Can you direct message me those UO Trace results when you have a chance? 

        Thanks!

        /Kent

  • Atomic1110's avatar
    Atomic1110
    6 years ago
    @EA_Kent I've been having this problem on pc and went through all the troubleshooting procedures mentioned by EA Help and nothing fixed it.

    After going through a couple of posts in this forum it is evident that this is a problem that a large number of players have been experiencing so why not pass this on to the devs and maybe look into it.
    I know that given the COVID quarantine, this is not a reasonable thing to ask but at least acknowledging that the problem exists will allow people to avoid unnecessary headaches.
    • jamesbond230's avatar
      jamesbond230
      6 years ago

      For me it seems to be less common now, but still a thing. Yesterday i played around 20 games in ranked and out of those i had packer loss throughout 2 matches then it disappeared again. I have no clue anymore

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