Forum Discussion

Not applicable

7 years ago

Crash Apex Legends

I use Japanese translation because I only speak Japanese I'm sorry if my English is different When I'm running, I crash when I get my weapon(ALT key assignment)

EA_Darko

Community Manager

7 years ago

Sorry to hear that you are having issues @EqgIe.

Does the game crash to the desktop when this issue occurs and do you see an error message of any kind?

If you let us know what platform you are on we can look into troubleshooting steps for your issue.

Darko

EqgIe
Not applicable
7 years ago
in PC
- EA_Darko
  Community Manager
  7 years ago
  In that case @EqgIe let's try repairing the game. You can do this by opening your My Game Library and then right-clicking on the APEX Legends game icon. From the dropdown menu select Repair and a little tool will run which will check your game install files for any issues. If it finds any it will then repair them.
  
  If the issue remains after doing this then can you grab me a DxDiag so that I can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
  
  Darko