Forum Discussion

6 years ago

Crash every other game

This happens every other game. This is just insane. The amount of crashing has had since its beginning is just staggering, and this is probably the worst it's been, at least for me, since launch. So,...

EA_Blueberry

Community Manager

6 years ago

@HZ-Almaril

Sorry to hear what's happening. We can help you out with this but we'll need more information to get started.

Can you please include a DxDiag so we can see your system specs and error reports?
What steps have you tried so far in attempt to fix it?
Do the crashes/freezes happen at a certain point every time or randomly when you're playing?

HZ-Almaril

6 years ago

Added dxdiag.

The crashes happen at the start of a game, from just after the loading screen, to the drop moment. Once the timer for the drop ends, it doesn't crash anymore (if memory serves). I will add that this has gotten worse : I tried playing tonight and it happened around 2 out of 3 games. The game simply freezes, no error message, and I have to go kill the process in windows. It seems to happen more often when I try streaming on twitch, but I can't be 100% sure.

Steps I have tried (and none of those helped in any way) :

- Reverted to an older nvidia graphic driver.

- Tried changing a few video/game settings in game. (I play by default with the lowest settings).

- Repairing the game using the origin client.

- Tried playing alone, playing with a friend with him as group leader, then me as group leader.

- Tried playing from an alternate account.

- Tried playing ranked or regular games

Thank you in advance.

DxDiag.txt94 KB