Forum Discussion

6 years ago

Crash every other game

This happens every other game. This is just insane. The amount of crashing has had since its beginning is just staggering, and this is probably the worst it's been, at least for me, since launch. So,...

EA_Blueberry

Community Manager

6 years ago

@HZ-Almaril

Sorry to hear what's happening. We can help you out with this but we'll need more information to get started.

Can you please include a DxDiag so we can see your system specs and error reports?
What steps have you tried so far in attempt to fix it?
Do the crashes/freezes happen at a certain point every time or randomly when you're playing?

HZ-Almaril

6 years ago

@EA_Blueberry forgot to tag you

EA_Blueberry
Community Manager
6 years ago
@HZ-Almaril

Everything looks updated from what I see. There are some Twitch UI, Firefox, and Whatsapp errors. Can you try reinstalling all those programs and make sure they have the latest updates? I see that you have a camera attached, I doubt that's causing the crashes, but it's worth experimenting to see if removing that helps. Could help point you in the right direction on whether the drivers for that need to be reinstalled.

Do you use any lighting software at all and do you crash if you play the game after a clean boot? (immediately launch the game once the PC boots back up and do not play with any overlays)

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
- HZ-Almaril
  6 years ago
  @EA_Blueberry Hi, tried everything. It seems that I mostly (exclusively ?) crash when I stream on twitch with OBS. The game with every setting on low + stream has a huge performance issue (drops to 40-50fps at times). Every setting on high without stream, no issue. It looks like to me that if it pushes my computer too much, it freezes and crashes (but somehow only in the pre-match phase ?)
  Well, make of it what you need. To make it short : stream + apex = constant crash, apex only = doesn't seem to crash.
  In any case, since many people have this issue, it'll probably need to be fixed by the devs themselves.
- HZ-Almaril
  6 years ago
  @EA_Blueberry Just had a crash without streaming. So it happens, stream or not.
  - EA_Blueberry
    Community Manager
    6 years ago
    @HZ-Almaril
    
    Most of these Access Violation errors are related to a corrupted video card driver, but as you said you tried rolling back. I see that you use Razer, can you try uninstalling any Razer software you have on your PC? Synapse has been connected to some crashes.
    
    One player figured it out was due to fauly ram. Check out this post
    
    Do you have Rivaturner?
    
    Make sure Origin In-Game is disabled under your Origin client's Application Settings.
    
    Let us know if any of these steps help! 👍