Forum Discussion

Not applicable

6 years ago

Crash every other game

This happens every other game. This is just insane. The amount of crashing has had since its beginning is just staggering, and this is probably the worst it's been, at least for me, since launch. So,...

EA_Blueberry

Community Manager

6 years ago

@HZ-Almaril

Everything looks updated from what I see. There are some Twitch UI, Firefox, and Whatsapp errors. Can you try reinstalling all those programs and make sure they have the latest updates? I see that you have a camera attached, I doubt that's causing the crashes, but it's worth experimenting to see if removing that helps. Could help point you in the right direction on whether the drivers for that need to be reinstalled.

Do you use any lighting software at all and do you crash if you play the game after a clean boot? (immediately launch the game once the PC boots back up and do not play with any overlays)

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

HZ-Almaril

Not applicable

6 years ago

@EA_Blueberry Just had a crash without streaming. So it happens, stream or not.

EA_Blueberry
Community Manager
6 years ago
@HZ-Almaril

Most of these Access Violation errors are related to a corrupted video card driver, but as you said you tried rolling back. I see that you use Razer, can you try uninstalling any Razer software you have on your PC? Synapse has been connected to some crashes.

One player figured it out was due to fauly ram. Check out this post

Do you have Rivaturner?

Make sure Origin In-Game is disabled under your Origin client's Application Settings.

Let us know if any of these steps help! 👍
- HZ-Almaril
  Not applicable
  6 years ago
  @EA_Blueberry No, I won't uninstall any razer software. As of now, I use Razer Synapse to get my sensitivity right. So no, I'm not going to uninstall it, there wouldn't be much point playing otherwise.
  
  It's also not my ram. Otherwise I'd get a lot of issues outside of Apex. I don't.
  
  I don't have Rivaturner.
  
  Considering the amount of posts telling you about crashes in the pre-match phase, I'd appreciate a comment from the devs about this issue that has lasted for a little while now a lot more than trying to pin down the crashes on my end. I'm getting tired of trying stuff that I almost certainly know will be useless.
  - EA_Blueberry
    Community Manager
    6 years ago
    @HZ-Almaril
    
    A great way to find out if it's connected to a bad driver for the Razer software is to completely uninstall it, play the game, and see if it crashes. You say it's crashing every other game and I'm not asking you to play without the software going forward, but if the crashing suddenly stops it helps pinpoint where the issue lies, whether it be a bad driver or compatibility issue we need to raise up to the dev team to ensure they are aware of conflicts of other types of software and our game.