Forum Discussion

6 years ago

Crash every other game

This happens every other game. This is just insane. The amount of crashing has had since its beginning is just staggering, and this is probably the worst it's been, at least for me, since launch. So,...

HZ-Almaril

6 years ago

@EA_Blueberry No, I won't uninstall any razer software. As of now, I use Razer Synapse to get my sensitivity right. So no, I'm not going to uninstall it, there wouldn't be much point playing otherwise.

It's also not my ram. Otherwise I'd get a lot of issues outside of Apex. I don't.

I don't have Rivaturner.

Considering the amount of posts telling you about crashes in the pre-match phase, I'd appreciate a comment from the devs about this issue that has lasted for a little while now a lot more than trying to pin down the crashes on my end. I'm getting tired of trying stuff that I almost certainly know will be useless.

EA_Blueberry

Community Manager

6 years ago

@HZ-Almaril

A great way to find out if it's connected to a bad driver for the Razer software is to completely uninstall it, play the game, and see if it crashes. You say it's crashing every other game and I'm not asking you to play without the software going forward, but if the crashing suddenly stops it helps pinpoint where the issue lies, whether it be a bad driver or compatibility issue we need to raise up to the dev team to ensure they are aware of conflicts of other types of software and our game.

Zeelmaekers
Hero+
6 years ago
Hey @HZ-Almaril

if you tried EA_Blueberry's steps can you try these steps?

I see a lot of Apphang codes, You may want to use the windows file checker.
Just to make sure all windows files are fine and maybe restore some corrupted files.

Press your Windows key, type CMD.
Then right-click the command prompt icon and run as administrator.
Now type here: DISM /Online /Cleanup-image /Restorehealth
This can could take a couple of minutes to start and maybe around 30 minutes to complete.
When that is done, try to run the sfc /scannow.
When you see Verification 100% complete, type exit.
Now open or download CCleaner.
Locate yourself to the Registry tab and scan for issues.
Click on Fix selected issues, it will prompt you to save your registry, just save this on your desktop just in case.
Then confirm again and let CCleaner do its job. when this is finished do a reboot and try streaming apex again.

Let me know if that changes anything.
HZ-Almaril
6 years ago
@Zeelmaekers Hi. Can't run the first command, it tells me that "the option online/cleanup-image/restorehealth is unknown". Error 87.
HZ-Almaril
6 years ago
@HZ-Almaril @Zeelmaekers Seems I have managed to find a website to give me the "correct" command. Looks the same, maybe spaces differed or something. Running now. Will keep you updated.
HZ-Almaril
6 years ago
@ZeelmaekersNope, didn't change anything. First game went fine, second crashed.

Streaming completely messes up performance. Lowest settings or highest settings, 0 performance issue. When I start streaming on twitch, doesn't matter the video settings, it starts lagging like hell.
g1g2_mozo
6 years ago
@HZ-Almaril weird i also noticed that the first game almost always never crash then second game does, not sure what this means, but i think there is a pattern
SpectreFang
6 years ago
@HZ-Almaril

Here is a weird work around that seems to work. It doesnt fix the issue but you can go around it.

https://answers.ea.com/t5/Bug-Reports/Apex-freeze-crash-in-character-select/m-p/8419488/highlight/true#M18301
HZ-Almaril
6 years ago
@SpectreFang Doesn't work for me.
Krystalmyth
New Scout
6 years ago
This is happening to me as well, almost exactly. I'm getting pretty sick of it. I used to play this game daily, and now I can't even group with friends because I end up screwing them over because of this damn problem. Forget doing anything competitive like this. or doing anything with clan members. It's unbelievable really.
Max_ogmk
6 years ago
im new here but its also happening to me im starting to get hopeless i dont know how to fix it it works for a few hours once i open it again it crashes after the ea logo and also i tried the program troulbeshooter and my r5apex file is incompatible and fix r5apex file respawn please fix this problem or someone who know how to fix this game or else i wont play this game again ive never had this problem in beginning of season 3 and all the end of season 2 so why am i experiencing this 3 pass days of this week i hope there a fix to this solution to fix this bug or black screen of death which i call it.